Just My Size Reviews

I purchased a package of JMS underwear and 2 of the briefs tore beyond usage after I washed them for the first time. With me being a plus size woman I love your brand but would like for you to consider using a better technique of making these items that are definitely needed and I will continue to purchase your product

I purchased jms because I liked how they fit. But, sadly after a few washings, the elastic started coming off and unraveling. I'm disappointed.

Even though ythree pair of jeans were labeled "petite" they are three inches too long. Very disappointed in a brand I trusted

I used to buy JMS only. Now I will be looking into a different underwear brand. The package I just got and started wearing recently is garbage. The old underwear lasted for a year or more before getting holes in them. The new ones are falling apart after one or two washings up at the top band. The one that goes around your waist. Both are the same size, and both have about the same fit. The new ones feeling just a tad looser. So for the new ones to be falling apart so fast, I can only conclude that their quality has plummeted. I will not be buying again.

I placed an online order for 3 items. My credit card was charged immediately. I returned 2 items. When the items were received at JMS I received an email that it would take up to 10 business days to credit me back. You can take my money quickly but not give it back in the same timeline? I waited several days PAST the 10 day credit back date and had to call them. The refund was processed while I was on the phone and the "customer service" agent said it would take 3-5 days before I actually received the funds. Really? Why do you have to be a Karen for a company to do the right thing. First and last order to JMS.

I thought I had a simple order. I wanted four sweat combinations, black in size 2x and 3x and violet also in 2x and 3x. According to my order everything was available, but not everything arrived. Some items were not in stock. So I called. I think the rep I reached was in India. She tried to be helpful, but I think I was on the phone for about an hour. If it WASN'T an hour, it felt like every second of an hour. I thought I'd at least end up with 3 sweatsuits I could use and I could use a sweatshirt on both sizes. I use these for warmth as I groom dogs under grooming clothes. But when this supposedly corrected order came it was also missing components. I'm not going to try to right it again. If an actual representative of the company cannot manage to get an order out accurately, if the inventory system is THAT bad, just, forget it. The quality of JMS clothing has also deteriorated. I used to be happy with the quality but that is no longer true. The last jackets I ordered were so flimsy I wondered if one could even properly call them jackets. Anyway, I believe I've concluded dealing with this company.

I placed an order, then realized I needed to change the length to petite. I tried to call and was put on hold, tried to chat on line and was put on hold. Finally, chat became available and I told rep Donna what I needed. She stated the order would need to be cancelled and reordered. Fine, please cancel it, and I gave her the order # and all the other info needed. Then, she comes back with I had missed the 30 minute deadline to cancel by 4 minutes! Seriously, I was on hold waiting for a rep! This seemes too convenient and they, obviously, have not intentions of cancelling any order. It takes them 3-4 days to even start the shipping process, but customers only have a 30 min window to cancel and no reps available. Terrible customer service and I will avoid any further interaction.

Used to be sturdy with durable heavy cotton with JMS logo on elastic. Their latest fall apart and elastic FAILS after a few washings. Have worn for YEARS. Just bought another brand.

I found a bra that works. Of course NOW DISCONTINUED.

Very disappointed. I purchased 2 different bras from just my size. I’ve ordered before and the new bras are not close to the sizing on the previous ones. Not true to size. One too big, one too small, both the same size. And I have to pay the $7 shipping to return. Will not order from there again.

If I had the ability to check ZERO I would.
I placed an order on 04/20/2021

Got confirmation they received my order and wouldn't charge me until items shipped.
Great right?

Well it's now the 30th.

What the heck JMS, YOU SUCK

Tried both email and the two phone numbers listed (they automatically hang up immediately).
So, I think today is the BBB day and a call to Haines

If anyone else had issue but got help resolving it, I'd love to know!